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Personalized Chronic Disease Management

 

Ayuda Health helps patients obtain personalized support for their chronic conditions. We offer a self-management platform where patients can seek assistance with medications and lifestyle modifications through supportive telemedicine, monitor their progress and connect with their peers for best practice sharing. We help patients help themselves.

Privacy Policy


The purpose of this Privacy Policy is to describe how Ayuda Health, Inc. (“Ayuda Health”) collects, uses and shares information about you through our online interfaces (e.g., websites and mobile applications) licensed by us, including www.ayudahealth.com (referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us or as described at the end of this Policy.

Our Privacy Policy explains:
  • Information That We Collect
  • How We Use and Share Your Information
  • Access to Your Information and Choices
  • Security of Your Information
  • Consent to Processing of Personal Data in the United States
  • Changes to Our Privacy Policy Questions and How to Contact Us

Scope; Third-party Sites. This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third-party sites that are not owned or controlled by Ayuda Health. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information. Terms of Use. Please note that your use of our Site is also subject to our Terms of Use.

Information that we collect

Information You Provide to Us

We collect information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include your name, email address, telephone number, credit card or debit card number (solely for payment purposes through a third-party), date of birth, medical history and related health information, gender, and other information you choose to provide to us through our Site.

Information We Collect Automatically Through Your Use of our Site

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on how your online activity.

Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our services and programs, including for storing user preferences, tracking user trends, and providing relevant advertising to you. (See, “Advertising” below.)

No Information from Children Under Age 18

This Site is intended for use by individuals 18 years of age and older. Parents or legal guardians over the age of 18 may open accounts with us for their own use and use by their minor dependents. If you are under the age of 18, please do not attempt to register an account with us at this Site or provide any personal, identifiable, confidential, or sensitive information about yourself to us anywhere on the Site or Ayuda Health Platform, including the message boards, chat rooms, forums, or telehealth platform. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe we have collected personal, confidential, or sensitive information from a child under the age of 13, please contact us at support@ayudahealth.com.

How We Use and Share Your Information

We collect information from you in order to provide products, services and/or programs that you purchase using the Site; register and service your online account; provide information that you request from us; contact you about your orders or requests; process credit card and debit card transactions; ship products to you; send you promotional materials or advertisements about our products and services, as well as new features and offerings; administer surveys, sweepstakes, promotions and contests; and provide interest-based targeted advertising to you.

Sharing with Third Parties

We may provide information to third-party service providers that help us operate and manage our Site, process orders, and fulfill and deliver products and services that you purchase from us. These service providers will have access to your personal information in order to provide these services, but when this occurs, we implement reasonable contractual and technical protections to limit their use or processing of that information to helping us provide the service.

Advertising

We may use how you browse online in order to show you ads for Ayuda Health or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by Ayuda Health. We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. You can avoid interest-based advertising by blocking cookies using your browser. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you block interest-based ads or choose to opt out, you will continue to see ads, but they will be random and not based on your online activity.

Your Consent

In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations, or individuals outside of Ayuda Health when we have your consent to do so.

Legal Proceedings

We will share personal information with third-party companies, organizations, or individuals outside of Ayuda Health if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • Meet any applicable law, regulation, subpoena, legal process, or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security, or technical issues.
  • Protect against harm to the rights, property or safety of Ayuda Health, our users, customers, or the public as required or permitted by applicable law.


Transfer in the Event of Sale or Change of Control

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third-party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

Access to your information and choices

You can access and update certain information we have relating to your online account by signing into your account and going to the account settings section of our Site. If you have questions about personal information we have about you and/or need to update your information, you can contact us at support@ayudahealth.com. You can opt-out of receiving marketing and promotional emails from Ayuda Health by using the opt-out or unsubscribe feature contained in the emails. You can close your online account by going to the account settings section of our Site. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.

Security of your information

We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential or sensitive information through these means.

Consent to processing of information in the United States

This Site is not targeted to and is not intended for use by European Union (EU) residents/citizens located in the EU. EU residents/citizens may use the Site when they are located in the United States. We may store your personal information (also commonly referred to as Personal Data) on servers located in the United States. By using and accessing our Site, Users agree that their personal information can be stored and processed in the United States.

Changes to our Privacy Policy

From time to time, our Privacy Policy may change to accommodate changes to our product, service or program offering. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable laws. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice of these changes. We will also archive prior versions of this Privacy Policy for your review.

Questions and how to contact us

If you have any questions, concerns, complaints, feedback, or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at support@ayudahealth.com, or contact us by mail at the following address: Ayuda Health, Inc.
1000 Brickell Avenue, Suite 715 PMB 5268
Miami FL 33133
support@ayudahealth.com



Address

1000 Brickell Avenue, Suite 715 PMB 5268.
Miami FL 33133

Email us

Get in contact
support@ayudahealth.com

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